Terms and conditions
INFORMATION DESK AND WORKSHOPS RESERVATION
Registration for the classes is done via Ateliers & Saveurs’ website or by telephone, within the limit of available places. No registration can be performed the same day on Ateliers & Saveurs’ website. Registration becomes final upon reception of a confirmation e-mail by Ateliers & Saveurs. Ateliers & Saveurs reserves the right to cancel the booking when the identity of the customer or his email address are inaccurate. The price of the course is the one appearing on the Web site of Ateliers & Saveurs on the day of the booking. The rules may also be achieved by a gift certificate, telephone or directly on the website using a gift certificate code.
WORKSHOP CANCELLATION POLICY – PUBLIC CLASSES
All classes purchased on the website, by phone, or directly in branch, are subject to the following cancellation policy:
- Cancellation prior to 72 h of your class : the workshop is not refundable but we will be happy to offer credit for a future class. We will exchange it against another workshop according to our availability by phone during office hours. Outside these opening hours, any cancellation must be sent by e-mail. A cancellation confirmation will be emailed as soon as the booking office opens.
For Montreal: (514) 849-2866 and [email protected] For Quebec: (418) 380-8167 and [email protected] - Cancellation within 72 h of your class : While it is not in our nature to say no, we have a firm 72-hour cancellation policy to ensure that we have enough time to re-fill your place with someone else. There will be no credit or refund for last-minute cancellations (illnesses, work-related conflicts, traffic...) However, you are always welcome to send someone in your place, because we understand these things do happen. To change the name that appears on the booking please contact the reservations office directly.
WORKSHOP CANCELLATION POLICY – PRIVATE AND CORPORATE GROUPS
Any request for partial or total cancellation is to be sent by e-mail to the person in charge of your booking.
The e-mail will be taken into account at the opening of the concerned branch. Cancellation fees will be applied: -Cancellation within 15 working days that previous event: the full amount of the invoice of the event is due. (75% in the case of postponement)
-Cancellation within 30 days leading up to the event: half of the total amount of the invoice is due. (25% in the case of postponement)
-Cancellation before 30 days leading up to the event: 25% of the total amount of the invoice is due. (Transferable deposit to another activity in the event of postponement)
- Ateliers & Saveurs reserves the right to cancel a course up to the eve of it if the minimum number of participants is not reached or in case of force majeure. The minimum number of participants for the public course is 4 people for cooking classes, 6 people for cocktails classes, 8 people for wine tasting. Ateliers & Saveurs undertakes to inform the client of the possible cancellation by phone or email as soon as possible. Such cancellations cannot engage Ateliers & Saveurs ‘responsibility. The customer acknowledges and accepts that supply of fresh products for the classes is subject to the uncertainties of the market, especially for some seasonal products or exceptional nature.
- The customer accordingly accepts that Ateliers & Saveurs make a few adjustments on a recipe originally proposed for a course based on the availability of the products. When such adjustments do not change fundamentally the recipe, the course is kept and these adjustments do not give rise to a total or partial refund of the price. - Ateliers & Saveurs will not be liable for damage caused to the person of the customer or his property during classes in the kitchen.
- Ateliers & Saveurs cannot be held responsible for any damage or loss of the objects and personal effects brought by the customer. At the end of the course, the client who wishes to reproduce a recipe proposed by Ateliers & Saveurs does it under his responsibility. It is to ensure that no risk is the result of preparation of the recipe or consumption of the products that he has gained for itself. Ateliers & Saveurs cannot be held responsible for the outcome of a recipe made by the client, under its responsibility, on the grounds that it would have been previously proposed during a course.
- Recipes sent to the client at the end of the course do not necessarily reproduce all of the information and data provided to the customer during the course. Ateliers & Saveurs ensures that these documents or files repeated the main information that allows the customer, in combination with the teachings received from Ateliers & Saveurs during the course, to recreate the recipe.
The recipes by Ateliers & Saveurs, developed during the class and/or that a copy were sent by e-mail at the end of a course are the property of Ateliers & Saveurs. The reproduction, representation and the publication of the recipes by Ateliers & Saveurs are permitted for exclusively private or non-commercial use, subject to respecting the authorship of the recipe by indicating, on the support of diffusion or presentation recipe and at the bottom, in a apparent and readable, the mention recipe proposed by Ateliers & Saveurs.
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ACCEPTANCE OF THE CONDITIONS INHERENT TO THE USAGE
GRANT OF LIMITED LICENSE
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APPLICABLE LAW AND COMPETENT COURT
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For more information relating to the legal issues contained in these conditions of use, or any questions or problems regarding this service; please write us using the available contact form on this site.